Get in Touch with TheCryptoTool
We're here to help you get the most out of TheCryptoTool's free cryptocurrency trading platform. Whether you have questions about our features, need technical support, want to suggest improvements, or are interested in partnership opportunities, we want to hear from you.
Our team is committed to building the best possible experience for crypto traders at all levels. Your feedback, bug reports, and feature requests directly shape the future development of our platform.
How Can We Help You?
Technical Support
Having trouble with dashboards, indicators, or trading bots? Need help understanding a feature or troubleshooting an issue?
Best for: Platform bugs, feature questions, account issues
Feature Requests
Have an idea for a new indicator, dashboard feature, or trading tool that would improve your experience?
Best for: Suggestions, functionality ideas, UX improvements
Partnership Inquiries
Interested in collaborating, integrating our tools, or exploring business opportunities?
Best for: Business development, integrations, collaborations
General Questions
Questions about TheCryptoTool's mission, data sources, or anything else not covered above?
Best for: General inquiries, press requests, miscellaneous
Before You Reach Out
Check Our Documentation
Many common questions are answered in our comprehensive guides and tutorials. Browse through our documentation to see if your question has already been addressed.
Review Known Issues
We maintain a list of currently known issues and their status. Your problem might already be on our radar with a fix in progress.
Search Community Discussions
Other traders may have encountered similar questions or issues. Community forums can be a quick way to find solutions and connect with fellow users.
Response Times and Expectations
We strive to respond to all inquiries within 24-48 hours during business days. Complex technical issues or feature requests may require additional time for thorough investigation and response. During periods of high market volatility or platform updates, response times may be slightly longer as we prioritize critical system maintenance.
For urgent technical issues affecting platform functionality, please include "URGENT" in your subject line along with a detailed description of the problem, including any error messages, screenshots, or steps to reproduce the issue.
Reaching Our Team
When contacting us, please include relevant details that will help us assist you more effectively. For technical issues, this might include your browser version, operating system, and specific actions that led to the problem. For feature requests, describe your use case and how the proposed feature would improve your trading workflow.
We value clear communication and specific examples. The more context you provide, the better we can understand your needs and provide meaningful assistance or consider your suggestions for future development.
Send your message to: info [at] duocoding [dot] com
(Replace [at] with @ and [dot] with .)
What to Include in Your Message
To help us respond more effectively to your inquiry, please consider including the following information where relevant: a clear subject line indicating the nature of your request, a detailed description of your question or issue, any error messages or screenshots that might be helpful, the specific feature or tool you're asking about, and your browser and device information for technical issues.
For partnership inquiries, please include information about your organization, the nature of the proposed collaboration, and how you envision working together. We review all partnership opportunities carefully and respond to those that align with our mission of providing accessible crypto trading tools.
Join Our Community
Beyond direct contact, consider joining the broader TheCryptoTool community where traders share strategies, discuss market trends, and help each other make the most of our platform. Community channels often provide faster responses to common questions and offer valuable peer-to-peer support.
We're continuously working to improve TheCryptoTool based on user feedback and market needs. Your input matters, and we genuinely appreciate traders who take the time to share their experiences, report issues, or suggest enhancements. Together, we're building a better cryptocurrency trading platform for everyone.